1. Introduction

This Privacy Policy explains how Alfen Eco-Tech Consultants Pvt. Ltd., the company behind the ALMIC™ heat pump brand ("ALMIC", "we", "us", "our"), handles information submitted through this website (almic.in). It applies to visitors who use our Contact Us enquiry form and our Technical Specification download forms.

By submitting information through either of these forms, you agree to the handling of that information as described in this policy.

2. Information We Collect

We only collect information that you choose to submit to us directly. We do not require you to create an account, and browsing this website does not require you to provide any personal information.

2.1 Contact Us enquiries

When you submit an enquiry through the Contact Us form, we collect:

• Your name
• Your company (optional)
• Your phone number
• Your email address
• The application or requirement type you select (optional)
• The message you enter, describing your project or enquiry

2.2 Technical Specification downloads

When you request a downloadable technical specification sheet for one of our High Temperature, Ultra-Low Ambient or Low Ambient heat pump series, we collect:

• The email address you provide
• Which product series you requested (HT, ULT or LT)
• The date and time of the request

3. How We Use Your Information

We use the information you submit only to:

• Respond to your enquiry and provide the technical guidance, quotation or support you asked for
• Send you the technical specification sheet you requested
• Understand which product series and applications visitors to this website are most interested in, so we can improve the information we provide
• Contact you about your enquiry or request where reasonably necessary

We do not use the information you submit for unrelated marketing purposes, and we do not sell, rent or trade your information to third parties.

4. How Your Information Is Stored

Submissions from both the Contact Us form and the Technical Specification download forms are recorded in Google Sheets, using Google Apps Script as the connecting service. The Contact Us enquiries and the Technical Specification download requests are recorded in separate Google Sheets, each accessible only to authorized personnel at Alfen Eco-Tech Consultants Pvt. Ltd.

We take reasonable steps to keep this information secure, including restricting access to these records to those within our organization who need it to respond to enquiries or fulfil requests. No website form on this site is used to store payment information, passwords or other sensitive personal data.

5. Third-Party Services

This website uses Google Apps Script and Google Sheets (both provided by Google) as the backend for recording Contact Us enquiries and Technical Specification download requests. When you submit either form, your information is transmitted directly to these Google-hosted services. Google's own privacy practices govern how they process and secure this data on their infrastructure; you can review Google's privacy policy directly on Google's website for further detail.

We do not currently use website analytics or advertising cookies on this site. The only client-side storage this website uses is a short-lived browser session marker (via sessionStorage) that prevents the Technical Specification form from being shown again to the same visitor, in the same browser tab, after they have already submitted their email once in that session. This marker is not a cookie, is not used for tracking, and is cleared automatically when the browser tab is closed.

6. Data Retention

We retain Contact Us enquiries and Technical Specification download records for as long as reasonably necessary to respond to your enquiry, provide ongoing support, or maintain accurate business records, after which they may be reviewed and removed at our discretion.

7. Your Choices

If you would like us to update, correct or delete information you have previously submitted through this website, please contact us using the details below and we will action your request within a reasonable time.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in how this website operates or in applicable practice. The "Last updated" date at the top of this page reflects the most recent revision. We encourage you to review this page periodically.

9. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us at:

Alfen Eco-Tech Consultants Pvt. Ltd.
118, Allied House, Inderlok, New Delhi – 110035
Phone: +91-9811611004
Email: ajaychachra@yahoo.co.in or ajay@almic.in